Privacy Policy

Last updated: April 30, 2026

Buy Solar Online ("Buy Solar Online", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, customer mobile application, vendor mobile application, seller/vendor panel, delivery/order services, and related ecommerce services.

By using Buy Solar Online, creating an account, placing an order, registering as a vendor, using our mobile applications, or accessing our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Customer Account Information

When customers create an account or place an order, we may collect:

1. Name
2. Email address
3. Phone number
4. Password or authentication credentials
5. Billing address
6. Shipping/delivery address
7. City, country, ZIP/postal code, and address details
8. Order history and purchase preferences

1.2 Vendor/Seller Information

When a vendor registers or uses the vendor app/panel, we may collect:

1. Vendor name and contact details
2. Shop/business name
3. Shop address and business information
4. Email address and phone number
5. Product listings, prices, stock, images, and descriptions
6. Order management information
7. Wallet, withdrawal, commission, and transaction information
8. Bank or payment account details where required for payouts
9. Documents, images, or files uploaded for store/product management

1.3 Order, Inquiry, and Vendor Transaction Information

Vendor/customer communication status where available

Refund, cancellation, or after-sales information shared through the platform

Invoice, tax, or quotation information uploaded or shared by vendors where applicable

Delivery status and order tracking information where available

Buy Solar Online does not collect or process customer payments for vendor products. Customer payments, if any, are arranged directly between the customer/buyer and vendor/seller outside Buy Solar Online. We do not store customer credit card numbers for vendor product purchases.

1.4 Location Information

We may collect or process location related information when needed for delivery address selection, map display, shipping, vendor/store location, delivery management, or other location based features. Location access is used only where required for app functionality and with device level permission where applicable.

1.5 Device and App Information

When you use our mobile applications or website, we may collect:

1. Device type and operating system
2. App version
3. Device identifiers where permitted
4. IP address
5. Browser type
6. Crash logs and diagnostic information
7. Push notification tokens
8. Basic usage and performance data

1.6 Uploaded Content

Customers, vendors, delivery users, or administrators may upload images, files, product media, profile images, shop banners, digital product files, invoices, or related documents. Uploaded content is used to provide the requested ecommerce, vendor, delivery, or support features.

1.7 Communications and Support

If you contact us, submit a support request, use chat features, send messages, or communicate with vendors, customers, delivery personnel, or our support team, we may collect the content of those communications and related contact details.

2. How We Use Information

We use collected information to:

1. Create and manage customer, vendor, and delivery accounts
2. Share order or inquiry details with relevant vendors and support order-related records
3. Provide product browsing, cart, checkout, and order tracking features
4. Enable vendors to manage products, inventory, orders, earnings, and shop information
5. Send order updates, account notifications, promotional messages where permitted, and service alerts
6. Provide customer support and resolve disputes
7. Prevent fraud, unauthorized access, abuse, and security incidents
8. Maintain, improve, and troubleshoot our website, apps, and backend systems
9. Comply with legal, tax, accounting, regulatory, and contractual obligations
10. Generate invoices, reports, analytics, and business records

3. Push Notifications

We may send push notifications related to orders, delivery updates, account activity, vendor order alerts, promotions, wallet/withdrawal updates, and other service messages. You can control notification permissions from your device settings.

4. Cookies and Similar Technologies

Our website may use cookies, local storage, sessions, and similar technologies to keep users logged in, remember preferences, operate shopping cart features, improve security, analyze traffic, and improve user experience. You may disable cookies in your browser settings, but some features may not work properly.

5. Sharing of Information

We may share information only when necessary for operating our services, including with:

1. Vendors/sellers for order fulfillment
2. Delivery personnel or shipping partners for delivery purposes
3. Subscription billing or financial service providers for vendor platform fees, where applicable
4. Cloud hosting, storage, analytics, notification, and infrastructure providers
5. Customer support and communication service providers
6. Government, law enforcement, tax, or regulatory authorities when legally required
7. Professional advisors such as legal, accounting, compliance, or security consultants

We do not sell personal information. We do not share personal information for unrelated third party marketing without consent where required by law.

6. Third Party Services

Our platform may use third party services such as Firebase, Google Maps, SMS/email providers, analytics tools, hosting providers, notification services, and subscription billing providers for vendor platform fees where applicable.

These services may process data according to their own privacy policies and security practices.

Examples of third party services may include:

1. Firebase services for app notifications, authentication support, and app functionality
2. Google Maps services for map and location related features
3. Subscription billing providers for vendor platform fees where applicable
4. Email and SMS providers for verification, alerts, and service messages
5. Hosting and storage providers for website, app, image, and file delivery

7. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include HTTPS encryption, access controls, authentication, server security, restricted administrative access, monitoring, and secure storage practices.

However, no online service, mobile application, server, or transmission method can be guaranteed to be completely secure. Users are responsible for keeping account credentials confidential and for using secure devices and networks.

8. Data Retention

We retain information for as long as necessary to provide our services, maintain accounts, support vendor/customer records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Some information, such as invoices, transaction records, tax records, fraud prevention logs, and order history, may be retained even after account deletion if required by law, accounting rules, dispute resolution, security, or legitimate business purposes.

9. Account Deletion and Data Deletion Requests

Customers and vendors may request deletion of their account from within the applicable app or by contacting us. When an account deletion request is received, we will process it according to applicable law and platform rules.

Before deleting a vendor account, certain dependencies may need to be resolved, including pending orders, active disputes, pending withdrawals, unsettled commissions, refund obligations, or legal/accounting requirements.

To request account or data deletion, please use the account deletion option available in the app or contact us at:

Email: support@buysolar.online

We may need to verify your identity before processing deletion or data access requests.

10. User Choices and Rights

Depending on your location and applicable law, you may have rights to:

1. Access personal information we hold about you
2. Correct inaccurate information
3. Request deletion of your account or personal information
4. Withdraw consent where processing is based on consent
5. Object to certain processing activities
6. Request information about how your data is used or shared

To exercise these rights, contact us using the details provided in this Privacy Policy.

11. Children’s Privacy

Buy Solar Online is not directed to children. We do not knowingly collect personal information from children below the age required by applicable law. If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.

12. International Data Processing

Your information may be stored, processed, or transferred in countries other than your country of residence, depending on our hosting providers, service providers, and operational requirements. We take reasonable steps to protect information according to this Privacy Policy and applicable law.

13. Vendor and Customer Responsibilities

Vendors are responsible for using customer/order information only for legitimate order fulfillment, customer service, returns, refunds, delivery, and platform related purposes. Vendors must not misuse customer data or contact customers for unrelated purposes.

Customers and vendors are responsible for ensuring that information submitted to Buy Solar Online is accurate, lawful, and does not violate the rights of others.

14. Marketing Communications

We may send promotional offers, updates, or marketing communications where permitted by law. You may opt out of marketing communications by following unsubscribe instructions where available or by contacting us. Service related messages, such as order updates, security alerts, and account notices, may still be sent where necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after updates means you accept the revised Privacy Policy.

16. Contact Us

If you have questions, requests, complaints, or concerns about this Privacy Policy or our privacy practices, please contact us:

Buy Solar Online

Website: https://buysolar.online

Email: support@buysolar.online